Do you need to return or claim goods purchased at NOX Equipment? Below you will find a simple procedure and all the important information.
WHERE TO SEND GOODS
NOXunity Group s.r.o.
Radek Lövenhöfer
Praskačka 225
503 33 Praskačka
Please do not send parcels cash on delivery. Such parcels will not be accepted.
RETURNS
Returns within 14 days
If you are a consumer, you have the right to withdraw from the purchase contract without giving any reason within 14 days of receiving the goods when purchasing through our e-shop.
If one order was delivered in parts, the beginning of the period is governed by the rules set out in the Civil Code.
To meet the deadline, it is sufficient to send us your decision to withdraw from the contract no later than the last day of the 14-day period.
Returns within 30 days
Beyond the statutory 14-day period, we offer you the option to return goods up to 30 days from receipt.
To return goods between the 15th and 30th day, the goods must be:
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unused,
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undamaged,
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complete,
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in the unopened original packaging,
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suitable for resale as new.
If these conditions are not met, we may refuse the return of goods after the statutory 14-day period has expired.
The condition of unopened original packaging does not apply to the consumer's statutory right to withdraw from the contract within the first 14 days.
HOW TO PROCEED WITH A RETURN
Write to us at hello@nox-equipment.com to let us know you would like to return goods.
Ideally, include the following in your message:
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order number,
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your name and contact details,
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information about which items you are returning,
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bank account number, if needed for a refund.
Then, carefully pack the goods to prevent damage during transport and send them to the following address:
NOXunity Group s.r.o.
Radek Lövenhöfer
Praskačka 225
503 33 Praskačka
We recommend sending the parcel via a tracked service.
Do not send goods cash on delivery.
RETURN SHIPPING COSTS
The direct costs associated with returning goods to the seller are borne by the buyer.
REFUNDS
In the event of a statutory withdrawal from the contract, we will refund the received funds without undue delay, no later than 14 days from the withdrawal from the contract.
We may withhold the refund until we have received the returned goods or until you have provided proof that you have sent the goods, whichever comes first.
We will also refund the costs of the original delivery of the goods, but no more than the amount corresponding to the cheapest delivery method that we offered for the order.
We will refund the money using the same method we received it from you, unless we agree otherwise and this does not cause you any additional costs.
CONDITION OF RETURNED GOODS
During the statutory 14-day period, you may handle the goods to the extent necessary to become familiar with their nature, properties, and functionality.
However, you are liable for any reduction in the value of the goods if they have been handled in a manner other than that which is necessary for this familiarization.
We therefore recommend returning the goods complete, clean, undamaged, and including all accessories.
For voluntary returns between the 15th and 30th day, the stricter conditions mentioned above apply, particularly the requirement for unused goods in unopened original packaging.
WHEN WITHDRAWAL IS NOT POSSIBLE
The consumer's right to withdraw from the contract does not apply to cases determined by law, particularly for:
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goods made or modified according to the customer's requirements or customized to their personal needs,
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goods subject to rapid decay or with a short shelf life,
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goods that, after delivery, were irretrievably mixed with other goods due to their nature,
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goods in sealed packaging that are not suitable for return for health protection or hygiene reasons after the customer has broken the seal,
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other cases in which the Civil Code explicitly excludes the right to withdraw.
PRODUCT CLAIMS
If the purchased goods are defective, please contact us at hello@nox-equipment.com.
In your message, please include, in particular:
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order number,
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your name and contact details,
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identification of the claimed goods,
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description of the defect and the circumstances under which it manifests,
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the preferred method of claim resolution.
If possible, please attach photos or a video showing the defect. In many cases, this allows us to assess the claim faster and may save you from having to send the goods unnecessarily.
WHERE TO SEND CLAIMED GOODS
If sending the goods is necessary for assessing the claim, please send them to the following address after prior agreement with us:
NOXunity Group s.r.o.
Radek Lövenhöfer
Praskačka 225
503 33 Praskačka
Please pack the goods carefully to avoid further damage during transport.
We do not accept parcels sent cash on delivery.
RIGHTS REGARDING DEFECTIVE PERFORMANCE
The seller is liable to the consumer that the goods are free of defects upon receipt and comply with the requirements set out in the purchase contract and legal regulations.
The consumer may claim a defect that becomes apparent within two years of receipt, unless legal regulations state otherwise in a specific case.
If a defect manifests within one year of receipt, it is assumed that the goods were defective upon receipt, unless the nature of the goods or the defect precludes this.
If the goods have a defect, you may, under the conditions set by law, demand in particular:
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repair of the goods,
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delivery of new, defect-free goods,
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a reasonable discount on the purchase price,
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withdrawal from the contract.
The specific method of resolution depends on the nature of the defect and the conditions set by the Civil Code.
TIME LIMIT FOR CLAIM RESOLUTION
When you file a claim, we will issue you a confirmation of its receipt.
We will resolve the consumer's claim, including the removal of the defect, and inform you of the outcome without undue delay, no later than 30 days from the date of filing, unless we have agreed on a longer period together.
After the claim is processed, we will provide you with confirmation of the method and date of resolution, or a written justification for its rejection.
RETURNS AND EXCHANGES FOR BUSINESSES (B2B)
The consumer's statutory right to withdraw from the contract within 14 days without giving a reason does not apply to purchases made as part of a business activity.
However, as a voluntary benefit, we allow businesses to request an exchange of goods within 14 days of receipt.
The exchanged goods must be unused, undamaged, complete, and fit for resale. Where the nature of the goods allows, they must also be returned in their original packaging.
Costs associated with shipping the goods for exchange and the subsequent dispatch of new goods are borne by the buyer, unless otherwise agreed with us.
This option is a voluntary service provided by NOX Equipment and is not a statutory right of the business to withdraw from the contract.
The rights of businesses regarding defective performance remain unaffected.
CONTACT
Do you have a question about returns, exchanges, or claims? Contact us:
NOX Equipment
Email: hello@nox-equipment.com
Phone: +420 731 225 333
We are happy to help you with the next steps.